We stand behind our products and warrant that all items will be free from manufacturing defects for six months from the date of purchase. If customer believes their item has a manufacturing defect, they may return it to us for inspection. If we determine their merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, KDM may, in its discretion, replace with like-kind equal to the selling price of the original item.
Shop with confidence!
We have a 14 days no-hassle Return Policy! No question asked. If you're not happy with your jewelry, you can return it for a refund within 14 days from the delivery date with no question asked.
- The returned item must be purchased on regular price. However, if the item was on sale, we can do only exchange or give store credit.
- All returns must be unused and in original condition and packaging.
- To complete your return or exchange, we require the original receipt.
- In all cases there is NO refund or exchange for earrings, belly piercings, nose rings, nose studs, all body piercings and custom made jewelry.
- Shipping fee is non-refundable if any.
- For your protection, we recommend that you drop off the returned item at any of our locations or use a shipping method that provides insurance and tracking services from providers such as Canada Post, UPS or FedEx for your return. Ship the return package to the address indicated on the packing slip.